Privacy Policy

This Privacy Policy explains how Fat Rice Ventures handles personal information in connection with nickylim.com and enquiries or orders made through the website. Contact fatriceventures@gmail.com with privacy questions or requests.

Information you provide

When you contact us or place an order, you may provide your name, contact details, delivery address, selected products, order correspondence and payment confirmation. We use the information needed to respond to your enquiry, confirm and fulfil orders, arrange delivery, handle returns or refunds, and maintain necessary business records.

The website does not currently process card payments or ask you to create a customer account. Do not send passwords, complete card numbers, security codes or other unnecessary sensitive information in an enquiry.

WhatsApp checkout

CHECKOUT opens a form for your name, phone number, email and delivery address, with optional order notes. These personal details are held temporarily in the current page and are not saved in the website’s browser storage or submitted to a website database. Continuing to WhatsApp opens a prefilled message containing your order and the details you entered. The message is sent only when you choose to send it in WhatsApp. Information you provide through WhatsApp is also handled by that service under its own privacy terms. Email correspondence is handled through our email service provider.

Browser storage and technical information

The website uses browser storage to remember your shopping cart and whether the introductory screen has been shown in the current session. You can clear this information using your browser settings. Clearing browser storage may reset your cart or website preferences.

Our website hosting and service providers may process technical information necessary to deliver and secure the website, such as IP addresses, browser information and request logs. This policy does not assume that an independent marketing analytics service or a customer membership system is operating on this website.

Sharing information

We may share information needed to fulfil an order with delivery partners, payment providers used for the agreed payment arrangement, hosting or communication service providers, and professional advisers. We may also disclose information where required by law or to address fraud, security incidents or legal claims.

We do not sell your personal information. If a business transfer affects information we hold, any transfer will be handled subject to applicable data protection requirements.

Marketing preferences

If you receive marketing communications from us, you may opt out by emailing fatriceventures@gmail.com or using an unsubscribe option provided in the message. We may still contact you about your orders, delivery, payment or an unresolved enquiry.

Retention and security

We retain personal information for the purposes described here and for relevant business, accounting or legal requirements, then delete or anonymise it when no longer needed. We take reasonable measures to protect it and limit access to people and service providers who need it. No method of electronic storage or transmission is completely secure.

Your requests

You may contact fatriceventures@gmail.com to request access to or correction of personal information we hold about you, withdraw consent where applicable, or raise a privacy concern. We may ask for reasonable information to verify your identity. We will not ask for your password. Withholding information needed for an order may prevent us from processing or delivering it. Requests are handled subject to applicable law and record-retention requirements.

Third-party websites and services

External websites and services linked from this website have their own privacy policies. Review those policies before submitting your information. Some service providers may process information outside Malaysia, subject to their terms and applicable requirements.

Policy updates

We may update this policy to reflect changes to our website or practices. For questions, contact Fat Rice Ventures at fatriceventures@gmail.com.