Cancellation & Refund Policy

This policy applies to physical products purchased directly from Fat Rice Ventures through nickylim.com. Contact fatriceventures@gmail.com with your order details for assistance.

Changes and cancellations

Once payment has been confirmed, changes or cancellations due to a change of mind are not accepted, including before shipment. Please check your selected products, quantities and delivery details before confirming payment.

This rule does not prevent a claim concerning wrong, damaged, missing or undelivered goods, or limit rights and remedies available under applicable law.

Wrong, damaged or missing items

If an item is incorrect, damaged on arrival or missing from your parcel, contact fatriceventures@gmail.com promptly with your order reference, proof of purchase and photographs of the goods and packaging where available. Retain the packaging while the issue is reviewed.

For a failed delivery or an order that has not arrived, contact us so we can check the shipment with the delivery partner and arrange the appropriate next step.

Returns

This policy covers purchases made directly from Fat Rice Ventures. Products purchased through another retailer are handled through that retailer, subject to applicable law.

For a return, provide proof of purchase and contact us for the return address and instructions. The supplied return timeframe is within seven working days of receipt; contact us promptly if you need assistance meeting it. This timeframe does not restrict any mandatory rights.

Include the product, original packaging where available and any accompanying free gifts, and pack the goods suitably to prevent damage in transit. Conditions for returning undamaged goods do not prevent claims about goods that arrived damaged or defective. Return-delivery arrangements and any applicable charges will be explained when the claim is assessed, subject to applicable law.

Assessment and refunds

We will examine the returned goods or delivery evidence and arrange the appropriate remedy for an eligible claim, which may include replacement or refund, subject to applicable law. No change-of-mind refund is offered after payment confirmation.

Approved refunds are normally made through the original payment method where possible. Bank-transfer refunds are generally processed within three to five working days after approval. If a card payment was separately agreed and used, any refund is processed through the relevant provider; the time it appears in your account depends on that provider or your bank.

Consumer rights and contact

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. For cancellation, delivery, return or refund enquiries, contact Fat Rice Ventures at fatriceventures@gmail.com.